Frequently Asked Questions
Q1: QUESTIONS ABOUT SHIPMENT?
Production time: we will start to produce once got your confirmation and remittance.
Shipping time:after finish your order and as per customer’s given time.
Shipping service all items are shipped from our facilities once order processing and order packaging is completed, FIHOWE standard shippings are ENS, UPS, DHL, TNT and FEDEX. Your order is delivered. We will provide the shipping method that you selected and emails or other IM tools in time with shipping tracking number once order will be shipped so that you can know your order shipping process clearly and rest your heart.
Q2: IF WE SEND THE WRONG ITEM, YOU SHOULD TAKE A PICTURE OF THE ITEM SENT TO OUR EMAIL FIRST.
Please sent a image of the goods you order to our email if you find your received products is not the same as the ordered one when you got them, and we will give you exchange after confirmation it with the fastest actions. Fihowe will afford the whole of duty.
Q3: WHAT ARE YOUR METHODS OF PAYMENT?
Now we just only accept BANK TT and WEST UNION,these are our most commonly used payment methods, other methods is not unused temporarily, we are so sorry that it has caused your troubles. In additional, for your convenience you’d better used in USD, in that case, it can make you save big and your time.
Q4: HOW ABOUT THE DELAY?
We will avoid any delay to our best effort. And contact you in a first time if there is any exceptional delay with your order, while keep contacting you from the time your order is placed.till the order was shipped.
Q5: I AM LOOKING FOR A CERTAIN STYLE OR DESIGN BUT IT IS NOT LISTED ON YOUR SITE, COULD YOU PROVIDE THEM?
If you are looking for other style which is not displayed on our site, you can send a image which one you like,if necessary,the sample will be got which is the best.and we will as per your request and your sample to work with you.
Q6: ARE YOUR PRODUCTS GUARANTEED?
All the products are blessed with warranty at FIHOWE and guarantee all products to be free from defects in both material and workmanship at the date of purchase. This warranty doesn’t cover any component parts damaged by use, crash, break or modification and other human factors.